Live chat is a wonderful tool for businesses and customers alike. Live chat support allows you to personally interact with your customers on a daily basis, and leads to happier customers and more sales. Below is a list of a few of the benefits of live chat:
• Increased Customer Satisfaction: By quickly responding to customer’s questions and concerns, your customers will be more loyal to your company.
• Conversion: A higher percent of visitors will turn into paying customers
• More Sales: customers will buy more often and in larger quantities if they receive good service and have the right information.
• FAQ: Live chat support agents can answer all of the frequently asked questions.
• More Time on the Site: Customers will spend more time on your site as opposed to having to call a customer service number, or going to another site.
• Live Chat Pop-up: You can proactively chat with customers to offer specials. They then have the choice to ask questions, or choose to not chat.
• Answer Questions Quickly and they won’t leave the site
• 24/7: Service available day and night.
• Easy to outsource: Save money by outsourcing live chat support to the Philippines.
• Less expensive than voice etc
• Knowledge Base
• Real-Time: Instant responses to customer inquiries.
• Scripted: Most answers scripted to avoid agent errors.
• Fewer Compliance Issues
• Internet Generation does not like to pick up the phone.
• No Busy Signal
• Collect Customer Data: This is a great way to see who is visiting your site, and what they are buying.
No matter what type of business you are running, live chat will be a great asset to your company. Live chat support increases web site conversion rates by up to 500%. .
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